How to Send a Tracking Ping
Step 1 – Go to Load Page and Click “Shipment Tracking” at the bottom of the page
Step 2 – Click “Start Tracking Request SMS”
Step 3 – Complete the “Start New Tracking” form. Driver information will be automatically added if included in the load profile, otherwise fill the information as needed.
* Notifications can be sent to a recipient when the driver accepts tracking by inserting email addresses in the “Email Notification Updates” box *
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Send Now
Select to send text tracking requests immediately upon filling the tracking form
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Schedule for Later
Select to schedule the tracking messages to send later (single and multiple tracks). You will choose the different options based on when you want to track and if the load is getting ready to dispatch now vs later.
Step 4 - Setting up the Schedule for Later Tracking Message
What will the Recipient Receive?
The recipient will receive two text messages: the first message provides essential information about the load, while the second message includes a link to access tracking details. When the recipient clicks on the link, their mobile device's web browser will open an internal EZ Loader webpage that retrieves the location information. Please refer to the screenshot below for clarification:
How does the tracking link work?
When the recipient clicks the link in the text message, their mobile browser may prompt them with a message asking to "Allow" access for location tracking. It is essential for the user to select "Allow" for the tracking feature to function properly. If the user chooses "Block," or if their device settings prevent tracking from being enabled within the mobile browser, the tracking request will not be successful.
Upon submission of a successful tracking update, the internal webpage on the recipient's mobile device will show a "Successful" tracking result, as illustrated below.
When an unsuccessful track is received due to the recipient's device location tracking settings, the internal webpage will display a "User denied the request for Geolocation" message as seen below.
**Important:** EZ Loader cannot send notifications to the user if the recipient's device denies the tracking request.
Tracking Email Notification
An email notification will be sent to the EZ Loader User who initiated the tracking request once the driver clicks the link and updates their location.
Map and ETA Update
Once the driver has updated their location, a map along with pertinent information will be available in the "Shipment Tracking" section of the load.
